Return & Refund Policy

GD Distribution USA | MyGenDis.com

Effective Date: October 16, 2026
Last Updated: October 16, 2026

1. Our Return Policy

At GD Distribution USA, customer satisfaction is important to us. We are committed to providing quality perfumes, fragrances, bakhour, and other consumer products through MyGenDis.com.

We understand that occasionally a product may need to be returned. To ensure a fair and organized process, all returns must follow the guidelines outlined below.

All return requests must be submitted through your customer account on MyGenDis.com. Returns sent without prior approval may be refused.

2. Return Eligibility

To qualify for a return, the following conditions must generally be met:

• A return request must be submitted within 14 calendar days of delivery.

• Products must be unused, unopened, and in their original condition.

• Original packaging, labels, seals, and accessories must remain intact.

• Products must be accompanied by proof of purchase or a valid order number.

• The return must be reviewed and approved by GD Distribution USA before shipment.

Products that do not meet these requirements may be ineligible for return, except where otherwise required by applicable law.

3. How to Request a Return

You must generate a Return Request from your MyGenDis.com account before returning any merchandise.

Follow these steps:

1. Visit www.MyGenDis.com and sign in to your customer account.

2. Navigate to My Account and open your Orders or Order History section.

3. Locate the order containing the item you wish to return.

4. Select the available Request Return option.

5. Select the product and quantity, provide the reason for the return, and submit your request.

6. Wait for our team to review your request and provide return authorization and instructions.

Once your return is approved, you will receive instructions for shipping the merchandise to the designated return location.

Do not ship any merchandise before receiving return authorization.

If the return option is unavailable in your account, contact our customer service team through the website for assistance.

4. Restocking Fee

A restocking fee of up to 15% of the purchase price of returned merchandise may apply to approved returns.

The restocking fee may be assessed for reasons including:

• Customer-initiated returns due to a change of mind.

• Accidental purchases or incorrect items ordered by the customer.

• Refused deliveries without a valid product-related reason.

• Approved wholesale merchandise returns.

• Returns requiring additional inspection, handling, or repackaging.

The applicable fee, if any, will be determined during return review.

Restocking fees will not apply to returns resulting from our shipping errors, incorrect products supplied by us, or verified defective merchandise, or where prohibited by applicable law.

Restocking Fee Example

If an eligible item has a purchase price of $100:

• Original merchandise price: $100.00

• Restocking fee (15%): $15.00

• Refund before any applicable shipping charges or other permitted deductions: $85.00

5. Perfume and Fragrance Returns

Due to hygiene, safety, and product integrity considerations, perfumes, fragrances, and other personal-use products must remain unopened, unused, and in their original sealed packaging to qualify for discretionary returns.

The following products are generally not eligible for discretionary return:

• Opened perfume bottles.

• Used or sprayed fragrances.

• Products with broken or removed protective seals.

• Products with damaged or altered original packaging.

• Partially used fragrance or personal care products.

• Products altered after delivery.

Exceptions may apply to products received damaged, defective, incorrect, or otherwise subject to mandatory legal remedies.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please submit a return request through your customer account as soon as possible, preferably within 48 hours of delivery.

Include the following information:

• Your order number.

• A description of the problem.

• Clear photographs of the product.

• Photographs of the packaging, if damaged.

• Any additional information requested during review.

After verifying the issue, GD Distribution USA may offer an appropriate replacement, exchange, refund, or other remedy.

For verified errors caused by GD Distribution USA, customers will not be charged a restocking fee or required to pay return shipping costs.

The suggested 48-hour reporting period does not eliminate any rights available under applicable law.

7. Return Shipping Costs

For approved discretionary returns:

• Customers are generally responsible for return shipping costs.

• Original shipping charges are generally nonrefundable unless otherwise required by law.

• Customers are responsible for securely packaging returned merchandise.

• We recommend using a trackable shipping method.

If a return is necessary because we shipped an incorrect or verified defective product, GD Distribution USA will arrange or cover reasonable return shipping costs as appropriate.

Perfumes and fragrances may be subject to carrier restrictions because of their alcohol content or flammable characteristics. Customers must follow the return shipping instructions provided by GD Distribution USA and applicable carrier requirements.

8. Return Inspection and Approval

All returned products are subject to inspection upon arrival.

We reserve the right to reject a discretionary return if the merchandise:

• Shows signs of use or tampering.

• Has missing components or accessories.

• Is returned without required authorization.

• Does not match the approved return request.

• Is damaged due to improper packaging or customer handling.

• Otherwise fails to meet the applicable return conditions.

If a discretionary return is rejected, our team may contact the customer to discuss available options.

Nothing in this section limits statutory rights concerning defective, misdescribed, or incorrectly supplied merchandise.

9. Refund Processing

Once approved merchandise has been received and inspected, we will notify the customer of the refund decision.

Approved refunds will generally be issued to the original payment method.

Refund amounts may be adjusted for:

• Applicable restocking fees of up to 15%.

• Nonrefundable original shipping charges, where permitted.

• Other deductions previously disclosed and permitted by law.

Refund processing may take 5–10 business days after approval, with additional time depending on the payment provider or financial institution.

Where applicable law requires a shorter refund period or different refund method, those requirements will apply.

10. Exchanges

Product exchanges are subject to availability and approval.

Customers requesting an exchange must submit a return request through their MyGenDis.com account.

If an exchange is approved, our team will provide additional instructions.

Differences in product price, shipping fees, or other applicable charges may apply.

11. Wholesale and Bulk Order Returns

Wholesale, distributor, and bulk purchases may be subject to additional conditions.

• All wholesale returns require prior authorization.

• A restocking fee of up to 15% may apply.

• Returned merchandise must generally be in original, unopened, resaleable condition.

• Special orders, custom orders, and products specifically sourced for a buyer may be nonreturnable if disclosed before purchase.

• Shipping and handling charges may be nonrefundable.

• Any separate written wholesale agreement will govern where its return provisions differ from this policy.

GD Distribution USA reserves the right to review return requests based on product condition, order size, and applicable purchase terms.

12. Nonreturnable Merchandise

Except where required by law or expressly approved by GD Distribution USA, the following items may not be returned:

• Used or opened perfumes and fragrances.

• Products without original packaging or required seals.

• Personalized or custom-ordered products.

• Clearance or final-sale merchandise clearly identified as nonreturnable at purchase.

• Products damaged through misuse or improper handling after delivery.

• Merchandise purchased from sellers other than MyGenDis.com.

• Items expressly identified as nonreturnable before purchase.

13. Order Cancellations

Customers may request an order cancellation before shipment or fulfillment.

Cancellation requests are subject to the order's processing status.

Orders already shipped may need to follow the standard return procedure.

Special orders, custom orders, or purchases subject to separate written agreements may have additional cancellation conditions disclosed before purchase.

14. Unauthorized Returns

Merchandise returned without an approved Return Request may be refused.

Customers must use their account to generate a return request and follow the instructions provided after approval.

Sending merchandise directly to GD Distribution USA without authorization does not guarantee a refund or exchange.

15. Consumer Rights

This Return & Refund Policy does not limit or exclude any consumer rights, warranties, or remedies that cannot legally be waived under applicable federal or state law.

Where legal requirements conflict with this policy, the applicable law will govern.

16. Contact Us

For assistance with returns, refunds, damaged items, or order-related questions, please contact:

GD Distribution USA

Important: All return requests must first be initiated through your customer account at MyGenDis.com.

GD Distribution USA
Quality Products. Trusted Distribution. Lasting Impressions.

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